Customer Care

Customer Care/FAQ

Contact Us

For general inquiries and press inquiries, please contact us at:

Phone- 713.299.5961

Email- info@thevintagelabel.com

 

We come to you ~ TVL Trunk Show on the Go!

We offer personalized shopping by appointment only. We are happy to come to your office or home in the Houston, Texas area, for a personalized viewing from our curated collection (including items not yet on the website). Please contact us to set up an appointment.

 

The TVL Package You Receive

We believe beautiful packaging is just as important as the contents inside. We have put much thought and care into how every purchase is to be wrapped and prepared for shipment. You will receive your order in our lovely personalized TVL packaging.

We invite you to share your joyful unveiling with us on Instagram, @the_vintage_label, so that we may celebrate with you!

 

The Vintage Label Inventory

Our inventory is maintained in a smoke-free, pet-free, temperature and light controlled environment to ensure and preserve their integrity.

 

Merchandise Maintenance

Professional Cleaning- You will receive your items ready for wear right out of their beautifully wrapped box. They will arrive professionally dry cleaned, or professionally hand-laundered if the garment warrants this process instead. Garments are sent to you professionally pressed or steamed. There are some exceptions: fur, faux-fur, leather garments, leather trimmed garments, deadstock, “New With Tags” items, items with extensive beading, rhinestones, or sequins, in addition to any items of a delicate nature due to age, as these would be at risk of possible permanent damage. The Vintage Label, LLC will only have items professionally dry cleaned when confident no undue damage will occur.

We inspect every garment and ensure buttons are tightened, hooks and eyes are in good shape, snaps are intact, and seams are checked. Any loose beads, rhinestones, and sequins will be addressed as well.

Any products having permanent flaws, in addition to the natural scope of aging, will be noted in their description section and referenced in photos.

This is our commitment to our beautiful merchandise and our promise to you!

 

The TVL Size Guidelines

How we measure:

All measurements are taken with the garment flat using a cloth measuring tape, seam to seam.  Some items have a bit of stretch within the fabric. This will be noted in the product’s size description.  With garments that have elastic, the size variance, non-stretched to stretched, will be noted. With bulky items, such as coats, we measure from the inside with the garment flat.

Below is a guideline as to how we measure garments:

Length- Total length is taken from the top seam to the bottom hem.

Sleeve- Taken from the top of the shoulder seam to the end of the cuff or hem.

Bust- Taken directly under the arm at the seam and to the other side, then take this number and double it. Please note, this measurement is taken flat across the back. There is extra fabric built in for the bust area on the majority of garments.

Waist- Measured flat straight across from side seam to side seam, then take this number and double it.

Empire Waist- Measure directly under the bust line, then take this number and double it.

Hips- Taken from the widest part of the hip area (garment laid flat), then double that number. If the measurement says “free” or ‘open”, this indicates extra fabric, therefore accommodating a broader size range. Example: a swing/trapeze coat.

Shoulder- Taken top of shoulder seam to seam.

Bodice- Taken from shoulder to the defined waist or neck to waist & will be indicated. 

The size given is the actual size found within the garment. Vintage sizes of years past are not the same measurement as today’s sizes. Also, many items were custom made, so we suggest referring to the actual measurements we’ve listed within the description for each item.

Remember- if a garment isn’t exactly your size, a good seamstress can make a few minor adjustments and tailor it to fit you.

*Please take a moment to compare your own measurements with those we have listed with each item. Should you have any questions regarding size or fit, please contact us at 713. 299.5961 or email us at info@thevintagelabel.com so that we may further assist you.

 

Shipping Information

We ship within the contiguous United States.

Your parcel will be mailed within 48 hours after payment has been received, processed, and cleared. Please note, occasionally, there may be an unforeseen delay on our part. If so, you will be contacted by us as soon as we have identified any such unforeseen delay.

We ship via USPS. You will receive tracking information within 24 hours of your parcel being shipped. Delivery times and guidelines provided by USPS are to be used as an estimate only. The Vintage Label, LLC is not responsible for any delivery delays incurred with USPS.

The Vintage Label, LLC is not responsible for any lost item(s) during shipping. If you would like “Full Coverage Insurance” for your order, please notify us at the time of purchase as there will be an additional charge for this service.

If you’ve purchased “Full Coverage Insurance” and your parcel is lost in transit, you will receive reimbursement once the claim has been finalized with USPS and funds have been received by The Vintage Label, LLC. Unless the additional insurance is requested for the full purchase value, lost packages will not be reimbursed.

If you provide an incorrect shipping address, or move, or are not able to pick up your parcel, and it is subsequently lost, The Vintage Label, LLC will not reimburse for the lost parcel contents and/or any shipping costs.

For customer accommodation approved returns, the shipping costs will be deducted prior to you receiving your refund. Please refer to our Return Policy.

 

Website Photographs

We try our best to describe the color(s) of each item within the merchandise content. Please keep in mind when viewing the photographs there may be a slight color variance. This will depend on the type of electronic device being used, the monitor settings of laptops/computers, or the differences in technology used that may result in display color variation that is different from the original product(s). Please note: returns are not accepted due to color interpretation or visualization. Please contact us with any questions you may have regarding the color(s) within the photographs from our website.

 

Return Policy

All sales are final. We do not accept returns or offer exchanges of any products, gift cards, or other purchased items. We provide detailed descriptions & photographs for each item. Please feel free to contact us directly for further descriptions, photographs, or questions prior to purchase.

Should you feel an item you’ve purchased has been grossly misrepresented, please contact us directly within 24 hours of receipt of your purchase.  

We, here at The Vintage Label, want you to be happy with your purchase and will work with you to make it right.

 

We Buy Vintage

If you are interested in selling your vintage clothing, vintage accessories, or more current designer fashions to The Vintage Label, LLC, please email us at info@thevintagelabel.com or contact us at 713.299.5961. Please include detailed item(s) description, photographs, and a price you would like for each item, and we can go from there. Please note: we are not interested in damaged merchandise and prefer items to arrive professionally cleaned.

Once The Vintage Label, LLC has received this information, we will respond within 2-3 business days to make you an offer or to request further information. If we come to a mutual agreement, we will provide you with shipping information and a shipping label. Upon receipt of your item(s) and inspection, we will contact you and forward you payment. However, if we deem the items sent are not acceptable, we will mail them back to you in the same condition that we received them. We look forward to hearing from you!

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