FAQ » The Vintage Label

CUSTOMER CARE

We come to you with our concierge service!

We strive to service each client with our white-glove concierge approach and extensive knowledge of designer vintage fashion. By offering a personalized shopping experience, we are happy to come to your office or home in the Denver Metropolitan Area for a personalized viewing from our curated collection. Please contact us to set up an appointment at your home, office or our in-store location.

We buy and consign designer vintage clothing and accessories!

If you are interested in selling your vintage clothing, vintage accessories, or more current designer fashions to THE VINTAGE LABEL, LLC, please email us at [email protected] or contact us at 713.299.5961. Please include detailed item(s) description, photographs, and a price you would like for each item, and we can go from there. PLEASE NOTE: we are not interested in damaged merchandise and prefer items to arrive professionally cleaned.

Once THE VINTAGE LABEL, LLC has received this information, we will respond within 2-3 business days to make you an offer or to request further information. If we come to a mutual agreement, we will provide you with shipping information and a shipping label. Upon receipt of your item(s) and inspection, we will contact you and forward you payment. However, if we deem the items sent are not acceptable, we will mail them back to you in the same condition that we received them. We look forward to hearing from you!

All consigned items will require acceptance of our company consignment agreement terms.

The TVL package you receive

We believe beautiful packaging is just as important as the contents inside. We have put much thought and care into how every purchase is to be wrapped and prepared for shipment. You will receive your order in our lovely personalized TVL packaging.

We invite you to share your joyful unveiling with us on Instagram, @the_vintage_label, so that we may celebrate with you!

THE VINTAGE LABEL, LLC inventory

Our inventory is maintained in a smoke-free, pet-free, temperature and light controlled environment to ensure and preserve their integrity.

Merchandise maintenance

Professional cleaning- you will receive your items ready for wear right out of their beautifully wrapped box. They will arrive professionally dry cleaned, or professionally hand-laundered if the garment warrants this process instead. Garments are sent to you professionally pressed or steamed. There are some exceptions: fur, faux-fur, leather garments, leather trimmed garments, deadstock, “new with tags” items, items with extensive beading, rhinestones, or sequins, in addition to any items of a delicate nature due to age, as these would be at risk of possible permanent damage. We will only have items professionally dry cleaned when confident no undue damage will occur.

We inspect every garment and ensure buttons are tightened, hooks and eyes are in good shape, snaps are intact, and seams are checked. Any loose beads, rhinestones, and sequins will be addressed as well. Any products having permanent flaws, in addition to the natural scope of aging, will be disclosed.

This is our commitment to our beautiful merchandise and our promise to you!

The TVL size guidelines

How we measure:

All measurements are taken with the garment flat using a cloth measuring tape, seam to seam. Some items have a bit of stretch within the fabric. This will be noted in the product’s size description. With garments that have elastic, the size variance, non-stretched to stretched, will be noted. With bulky items, such as coats, we measure from the inside with the garment flat.

Below is a guideline as to how we measure garments:

Length- total length is taken from the top seam to the bottom hem.

Sleeve- taken from the top of the shoulder seam to the end of the cuff or hem.

Bust- taken directly under the arm at the seam and to the other side, then take this number and double it. Please note, this measurement is taken flat across the back. There is extra fabric built in for the bust area on most garments.

Waist- measured flat straight across from side seam to side seam, then take this number and double it.

Empire waist- measure directly under the bust line, then take this number and double it.

Hips- taken from the widest part of the hip area (garment laid flat), then double that number. If the measurement says “free” or ‘open”, this indicates extra fabric, therefore accommodating a broader size range. Example: a swing/trapeze coat.

Shoulder- taken top of shoulder seam to seam.

Bodice- taken from shoulder to the defined waist or neck to waist & will be indicated.

The size given is the actual size found within the garment. Vintage sizes of years past are not the same measurement as today’s sizes. Also, many items were custom made, so we suggest referring to the actual measurements we’ve listed within the description for each item.

Remember- if a garment isn’t exactly your size, a good seamstress can make a few minor adjustments and tailor it to fit you.

*Please take a moment to compare your own measurements with those we have listed with each item. Should you have any questions regarding size or fit, please contact us at 713.299.5961 or email us at [email protected] so that we may further assist you.

Shipping information

We ship within the contiguous United States.

Your parcel will be mailed within 48 hours after payment has been received, processed, and cleared. Please note, occasionally, there may be an unforeseen delay on our part. If so, you will be contacted by us as soon as we have identified any such unforeseen delay.

We ship via USPS. You will receive tracking information within 24 hours of your parcel being shipped. Delivery times and guidelines provided by USPS are to be used as an estimate only. THE VINTAGE LABEL, LLC is not responsible for any delivery delays incurred with USPS.

THE VINTAGE LABEL, LLC is not responsible for any lost item(s) during shipping. If you would like “full coverage insurance” for your order, please notify us at the time of purchase as there will be an additional charge for this service.

If you’ve purchased “full coverage insurance” and your parcel is lost in transit, you will receive reimbursement once the claim has been finalized with USPS and funds have been received by THE VINTAGE LABEL, LLC Unless the additional insurance is requested for the full purchase value, lost packages will not be reimbursed.

If you provide an incorrect shipping address, or move, or are not able to pick up your parcel, and it is subsequently lost, THE VINTAGE LABEL, LLC will not reimburse for the lost parcel contents and/or any shipping costs.

For customer accommodation approved returns, the shipping costs will be deducted prior to you receiving your refund. Please refer to our returns policy.

Website photographs

We try our best to describe the color(s) of each item within the merchandise content. Please keep in mind when viewing the photographs there may be a slight color variance. This will depend on the type of electronic device being used, the monitor settings of laptops/computers, or the differences in technology used that may result in display color variation that is different from the original product(s). PLEASE NOTE: returns are not accepted due to color interpretation or visualization. Please contact us with any questions you may have regarding the color(s) within the photographs from our website.

Returns policy

Here at THE VINTAGE LABEL, LLC we want you to be happy with your purchase and will work with you to make it right.

We provide detailed descriptions & photographs for each item. Please feel free to contact us directly for further descriptions, photographs, or questions prior to purchase. Should you feel an item you’ve purchased has been grossly misrepresented, please contact us directly within 24 hours of receipt of your purchase. We do not accept returns or offer exchanges of any products, gift cards, or other purchased items. All sales are final.

We are happy to report

We NOW offer Afterpay Online & In-Store!

TERMS OF SERVICE & PRIVACY POLICY

Overview

This website is operated by The Vintage Label, LLC. Throughout the site, the terms “we”, “us”, “our”, and “TVL” refer to The Vintage Label, LLC. The Vintage Label, LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.

Any new features or tools which are added to the current website shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is hosted by GoDaddy. They provide us with the online e-commerce platform that allows us to show and sell our products and services to you.

Section 1 – online website terms

By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

Section 2 – general conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

Section 3 – accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update you regarding any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.

Section 5 – products or services (as applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our returns policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on our website. We cannot guarantee that your computer monitor’s display, tablet, notebook, cellular device, or any other technology’s visualization of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any-time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Section 6 – accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to, or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made from The Vintage Label, LLC. You agree to promptly update and/or provide your account and other information, including your email address and credit card numbers, and credit card expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our returns policy.

Section 7 – optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools, “as-is” and “as available”, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.

Section 8 – third-party links

Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – user comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’, ‘content’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments and content that you forward to us. We are and shall be under no obligation (1) to maintain any comments or content in confidence; (2) to pay compensation for any comments or content; or (3) to respond to any comments or content.

We may, but have no obligation to, monitor, edit, or remove comments or content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these terms of service.

You agree that your comments and content will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments and content will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments or content. You are solely responsible for any comments and content you make and their accuracy. We take no responsibility and assume no liability for any comments or content posted by you or any third-party.

Section 10 – personal information

Your submission of personal information through the website is governed by our privacy policy.

Section 11 – errors, inaccuracies and omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the service, or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

Section 12 – prohibited uses

In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights, or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with, or circumvent the security features of the service or any related website, other websites, or the internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

Section 13 – disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as-is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Vintage Label, LLC, our directors, members, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 – indemnification

You agree to indemnify, defend, and hold harmless The Vintage label, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, members, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, members, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 – severability

In the event that any provision of these terms of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These terms of service are effective unless and until terminated by either you or us. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms of service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

Section 17 – entire agreement

The failure of us to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.

These terms of service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms of service).

Any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party.

Section 18 – governing law

These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Colorado.

Section 19 – changes to terms of service

You can review the most current version of the terms of service at any time at this website.

We reserve the right, at our sole discretion, to update, change, or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.

Section 20 – contact information

Questions about the terms of service should be sent to us at [email protected].

PRIVACY STATEMENT POLICY

Section 1 – what do we do with your information?

When you purchase something from The Vintage Label, LLC as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website, we may also automatically receive your computer’s internet protocol (ip) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: with your permission, we may send you emails about our company, new products and other updates.

Section 2 – consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase with our consent, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any-time, by contacting us at [email protected] or mailing us at:

The Vintage Label, LLC

Re: privacy compliance officer

891 14th Street, Unit 1803

Denver, CO 80202

Section 3 – disclosure

We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

Section 4 – payment: –

Your purchase transaction data is encrypted through the payment card industry data security standard (pci-dss) and stored only as long as is necessary to complete your purchase transaction via Square. After the transaction is complete, your purchase transaction information is deleted unless you choose otherwise.

All direct payment gateways adhere to the standards set by pci-dss as managed by the pci security standards council, which is a joint effort of brands like visa, MasterCard, American Express and Discover. Pci-dss requirements help ensure the secure handling of credit card information by our company and its service providers.

Section 5 – third-party services

In general, any third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under united states legislation, including the patriot act.

Once you leave our company’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

Links – When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 – security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an aes-256 encryption via Square. Although no method of transmission over the internet or electronic storage is 100% secure, we follow, through our service providers, all pci-dss requirements and implement additional generally accepted industry standards.

Section 7 – cookies

The Vintage Label, LLC does not use cookies with the exception of any that our website provider, GoDaddy, may use.

Section 8 – age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 – changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our privacy compliance officer at the [email protected] or by mail at:

The Vintage Label, LLC

Re: privacy compliance officer

891 14th Street, Unit 1803

Denver, CO 80202

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